Washington Water | PromisePay

PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with Washington Water and other utilities to offer flexible, interest-free payment plans for your debt.

Washington Water is offering flexible payment plans through PromisePay to help you repay your past-due balance in the way that works best for you.

Washington Water residential customers with a past-due balance of at least $50 are eligible for a payment plan. Residential customers who have a prior obligation or have been shut off fornon-payment will not be eligible for a PromisePay payment plan.

Times are tough, and many are still suffering from the effects of COVID-19 and now the economic downturn. Washington Water has partnered with PromisePay to offer payment plans that are more flexible and meet customers’ individual needs, in order to help customers get back on their feet and protect themselves from service disconnections.

No, these payment plans are interest-free. However, there will be a $3 fee per transaction.

Sign up in minutes with three easy steps:

Choose a plan that works for you. We offer a wide range of options.
Make your first payment. We accept credit/debit cards, Apple Pay, Google Pay and bank transfers (ACH).
Pay off your balance over time with no interest and no late fees. We make it easy with automated monthly payments and reminders.

Residential customers with a total past due balance of $50 or more are qualified for an interest-free payment plan. Customers who have a prior obligation or were shut off for non-payment will not be eligible for a payment plan.

Your payment plan covers your past due balance and your current charges as of today. You must pay all new water bills with Washington Water directly.

Your new bills must be paid to Washington Water to keep your water connected. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your past due balance.

If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.

Once you are enrolled in a payment plan with PromisePay, you have to keep up on your monthly payments with PromisePay AND pay all future water bills directly with Washington Water. If you stay current on both your plan payments and pay all new water charges, you can avoid shutoffs.

Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.

Customers can contact Washington Water Customer Service toll-free at (877) 408-4060

Customers can contact Washington Water Customer Service toll-free at (877) 408-4060.

Yes, while the moratorium on shutoffs for non-payment ended in early 2022, we just recently resumed disconnections. Please contact Washington Water Customer Service toll-free at (877) 408-4060

We contact customers via letter first and then door hanger. To avoid disconnection of service, please continue to pay your payment plan and current water bill.

Please contact Washington Water Customer Service toll-free at (877) 408-4060.

Please contact Washington Water Customer Service toll-free at (877) 408-4060 for any questions regarding your bill.

Promise representatives are available from 8:00am to 4:30pm PST, Monday through Friday. Promise recognizes the following holidays, on which representatives are not available:

New Year’s Day
Martin Luther King Day
Presidents Day
Memorial Day
Juneteenth
Fourth of July
Labor Day
Indigenous Peoples Day
Veterans Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Eve
Christmas Day

Washington Water’s Holiday Schedule:

New Year’s Day
Martin Luther King Jr Day
President’s Day
March 29th, 2024 Offices close at noon for a company meeting
Memorial Day
July 4th
Labor Day
Veterans Day
Thanksgiving Day and Friday after Thanksgiving
December 24th and 25th

Frequently asked questions

What is PromisePay?

What help is available?

Who is eligible?

Why is Washington Water offering payment plans?

Will I ever be charged interest for my payment plan? Are there any fees?

How do I sign up?

Do I qualify for an interest-free payment plan?

What charges does this plan cover?

Once I’m enrolled, where do I pay my new water bills, to PromisePay or Washington Water?

How flexible are these payment plans?

How do I keep my water on?

If I sign up for a payment plan, am I still eligible for grants or other services?

I want a different plan. Who should I call?

I have a question about my bill. Who should I call?

I want to change the name or address on the account. Who should I call?

Are you currently or planning to do shut offs?

If you are currently or planning to do shut offs, how do you let your customers know they are at risk for shut off? Will being in a Promise Pay plan protect them from shut offs?

Once a customer is shut off, what is the process to get their services restored?

When is a new water bill considered past due? Is there a grace period before late fees are assessed? If so, what is that timeframe?

PromisePay Holiday Schedule

Washington Water’s Holiday Schedule

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